Dear Penguins and Parents:
ISSUES WITH RIBBONS:
There were some issues with ribbons this week. If your swimmer did not receive the correct ribbons or is missing ribbons from the Belwood meet, please send an email to info@swimlpac.org and state the event of incorrect/missing ribbons and we will make sure your swimmer receives the correct ribbons. You do not need to return duplicate or incorrect ribbons.
SWIMSUIT ISSUES:
If you had any sort of issue with your swimsuit, please do the following:
- Send an email to Sean Ryan sean@makingwavesusa.com and CC: Amelia Hadfield ahadfield.2000@gmail.com.
- In subject line write: LPAC Order <insert your order number here>
- Provide a screenshot of your order
- Explain what you received that was incorrect (ie ordered a 32 fly with embroidery and received a 32 pro with screen print and did not receive an endurance suit)
- How would you like this resolved? (Ie. Refund for order, refund for difference in screen print vs embroidery, exchange for correct order, etc.)
We apologize for this inconvenience. Please note that if you do an exchange, it’s possible that you may not get your new suit for several weeks.